Returns & Refund Policy

At Top Ten Exotics, we value your satisfaction and stand behind the quality of our products. If there’s ever an issue with your order, we’re here to make it right.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item is damaged, defective, or incorrect.

• You notify us within 48 hours of receiving your order.

• The item is unused, in its original packaging, and returned with proof of purchase.

Note: Due to the nature of our products, opened or used items are not eligible for return unless defective.

2. How to Request a Return

To initiate a return, please contact us at:

📧 contact@toptenexotics.com
📞 +1 (321) 972-1624

Provide your order number, a brief description of the issue, and photos if applicable.

3. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

4. Exchanges

If you received a damaged or incorrect item, we can offer a free replacement for the same product or an item of equal value.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error.

• We are not responsible for returns lost in transit, so we recommend using a trackable shipping service.

6. Non-Returnable Items

We cannot accept returns on:

• Used or opened products

• Clearance or discounted items

• Gift cards

Questions?

If you need help with a return or have concerns about your order, contact us anytime:

📍 Orlando, FL
📞 +1 (321) 972-1624
📧 contact@toptenexotics.com